Privacy Policy
Last updated: 8 October 2026 · QuantGator, India
This explains what we collect, why, how long we keep it, and what you can require us to do. It is written against India’s Digital Personal Data Protection Act 2023.
1. Who is responsible
QuantGator (GST No. 03BCNPS5826A1ZP), place of business WottaWorkspace F429, Phase 8B, Industrial Area, Mohali (Punjab), India, is the Data Fiduciary for the personal data described here.
Questions about your data go to Vineet Pal Kaur, legal@quantgator.com, who is also our Grievance Officer under the IT Rules 2021.
General contact: hello@quantgator.com
We are not currently a Significant Data Fiduciary and so have not appointed a formal Data Protection Officer. If we are notified as one, we will appoint a DPO and publish their details here.
2. What we collect
When you request access Your name and email address, and anything else you choose to write in the form. We use it to contact you, hold the interview, and decide on your request.
When you write to us The email address you give and whatever you type into the contact form, so that the desk you picked can answer you. Anyone can use that form — you do not need an account, and we do not create one. The message is sent to us and is never sent on to anybody else. We keep it until you ask us to delete it, so that we can look back at what was asked and what we answered.
One exception, and we would rather state it plainly If you write to our Grievance Officer, we keep that message even if you later ask us to delete your data. A complaint about how we handled your data is also the record of whether we handled it properly, and deleting it would leave neither of us able to show what happened. Everything else you have sent us goes, and we will tell you what was kept.
When you have an account Email address, password (stored hashed, never in readable form), and a record of your sessions and sign-ins.
Your trading record — the sensitive one If you use the Quant Trading System you may import a CSV export from your broker. That file contains your trade history: instruments, dates, entry and exit prices, position sizes and profit or loss.
We store the trades, and we store the raw file you uploaded so that you can re-map its columns later. We also store the notes and tags you write against individual trades.
This is your financial history and we treat it that way. It is never sold and never shared with advertisers.
Your Zen Suite practice record Sessions, breathing rounds, drill scores and the two lifestyle levels you log. Zen Suite reads nothing from your trading record and writes nothing to it.
Your settings Dashboard layout, saved presets, filters, display currency and similar preferences.
Technical data IP address and basic request logs, kept for security and abuse prevention.
Error reports If a page breaks, a report goes to our error-monitoring provider: what went wrong, the page address, your browser and operating system, and the steps just before it. We set it up not to send your IP address, your cookies or anything you typed into a form. The Cookie and Storage Policy says more.
What we do not collect No advertising identifiers, no cross-site tracking, no analytics profile. We run no advertising network and no third-party analytics, on this website or in the Quant Trading System.
3. Where it is stored
Data stored in your browser stays in your browser — see the Cookie and Storage Policy.
Data stored on our servers sits in the United States of America, with our infrastructure providers acting as processors under contract.
4. Why we are allowed to hold it
- To perform our contract with you — running your account, delivering the tools, storing and syncing your record.
- Your consent — for optional things like marketing email, which you can withdraw at any time.
- Our legitimate interests — keeping the service secure and preventing abuse.
- Legal obligation — tax and accounting records.
5. Who we share it with
Service providers who help us operate: hosting, database, object storage, email delivery and error monitoring. They act on our instructions and may not use your data for their own purposes.
We may disclose data where the law compels it.
If QuantGator is acquired, merges or transfers its business, personal data may pass to the acquiring party as part of that transaction. We will tell you before it happens, and the acquirer remains bound by this policy until it lawfully replaces it.
We do not sell personal data. We do not share your trading record with anyone except the providers above, and never for their own use.
Telegram and the charting platform our indicators run on are separate services with their own policies. What you do there is governed by their terms, not this policy.
6. Automated processing and decisions
QuantNews scores published headlines. That model reads news, not people. It does not touch your personal data.
No automated decision is made about you. We do not profile you, we do not score you as a person, and nothing about your access, your entitlement or your standing with us is decided by an algorithm. Access decisions are made by a person, after an interview.
7. How long we keep it
| Data | Retention |
|---|---|
| Access requests that we decline | Kept. If you later open an account with us and close it, your name and email address are removed from them |
| Messages you send us through the contact form | Kept until you ask us to delete them |
| Complaints you send to our Grievance Officer | Kept even if you ask us to delete your data, so that we can show how the complaint was handled |
| Account, trading record, raw CSV files, notes, tags and Zen practice log | Kept until you ask us to close your account, including after your membership ends. Deleted within 7 days of that request |
| Raw imported CSV files, during membership | Deleted with the import that produced them |
| A copy of your data that you prepare in Settings | Deleted 7 days after it is prepared, or when your account is closed |
| Record of the terms you accepted, and when | Kept after your account is closed, with your name and email address removed |
| Entitlement dates and billing trail | Kept as Indian tax law requires |
| Security logs | 180 days |
Nothing is deleted when your membership ends. We keep your record until you ask us to close your account, so that you can renew, or download a copy from Settings. When you ask, everything we hold about your trading is deleted within 7 days (section 8).
What survives a closure is deliberately small and, except anything you wrote in a message to our Grievance Officer, contains no trading data: a record of which version of these terms you accepted and when, the dates your entitlement ran, the billing trail that tax law requires us to keep, your access request with your name and email address removed, anything you sent our Grievance Officer (see section 2), and security logs for up to 180 days.
The one exception: a live dispute
If a dispute between us is under way, or we reasonably expect one, we will keep the data relevant to it instead of deleting it when you close your account — and only that data, only for as long as the matter runs, and only to establish, exercise or defend a legal claim.
We will tell you if this applies to you. It is not a route to keeping records we would otherwise delete: absent a dispute, a closure is completed within 7 days.
8. Your rights
Under the DPDP Act you may:
- access a summary of the personal data we hold about you;
- correct data that is inaccurate, incomplete or out of date;
- erase your data, where we are not required to keep it;
- nominate another person to exercise these rights if you die or become incapable;
- complain to us, and then to the Data Protection Board of India if we do not resolve it.
Inside the Quant Trading System you can download a copy of your record yourself, from Settings, under “Export your data” in the “Your account” card: your trades, notes, tags, journal, settings and the CSV files you uploaded, in a form you can open in a spreadsheet or read with a program. The copy is kept for 7 days and then deleted.
Inside the Quant Trading System you can remove an import, and the trades that came from it, yourself.
To close your account entirely, go to Settings in the Quant Trading System and, under “Close your account”, choose “Request account closure”. We complete it within 7 days and email you when it is done. Until we start, your account works as normal and you can cancel the request there. If you cannot sign in, email legal@quantgator.com instead.
9. Security
Passwords are hashed. Traffic is encrypted in transit. Access to production data is limited and logged, and our database enforces that one account cannot read another’s record.
No system is perfectly secure. If a breach affects your personal data we will notify you and the Data Protection Board as the DPDP Act requires.
10. Children
Our products are not for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.
11. Changes
We will post changes here and, where they are material, tell you by email before they take effect.
12. Complaints
Write to Vineet Pal Kaur at legal@quantgator.com. We acknowledge within 24 hours and aim to resolve within 15 days.
If you are not satisfied, you may complain to the Data Protection Board of India.